Frequently asked questions

 

WHEN IS SHIPPING FREE?

Please refer to the list provided here for the minimum order amounts required to qualify for free shipping. for orders outside of the European Economic Area (EEA) there are shipping costs.

 

DO YOU OFFER EXPRESS DELIVERY?

Unfortunately, we do not currently offer express delivery services. The average delivery time is 2-3 working days for Austria and 3-4 working days for Germany.

 

WHICH COUNTRIES DOES LUDWIG REITER SHIP TO?

Here is a list of the countries that Ludwig Reiter currently delivers to. If your country is not on the list, please email us.

 

IS THE SHIPPING PACKAGING SUSTAINABLE?

Sustainability has been an integral and natural part of Ludwig Reiter's company philosophy since the beginning, even before it became a topic of discussion. That's why our packaging is inherently sustainable. The blue boxes are foldable cartons that require no adhesive. The shoe bags are made from 100% cotton. Our outer boxes are made from 100% paper, and we use paper to fill empty spaces in the boxes.

 

CAN I SCHEDULE DELIVERY FOR A SPECIFIC DATE?

Unfortunately, we do not currently offer scheduled delivery options.

 

DO I HAVE TO PAY ADDITIONAL TAXES AND FEES?

The fees and taxes are bourne by Ludwig Reiter..

 

WHAT ARE THE SHIPPING COSTS?

Please refer to the list provided for shipping costs by country.

 

HOW CAN I TRACK THE STATUS OF MY ORDER?

Once your order has been handed over to the shipping company, you will receive an email with your tracking number.

 

What payment methods does Ludwig Reiter offer?

Ludwig Reiter currently offers the option to pay either by credit card or by instant bank transfer service SOFORT. We are constantly striving to add more payment methods.

 

Will I receive a notification after a successful order completion?

After successfully placing an order, you will receive an order confirmation at the email address you provided during the order or the one associated with your customer account.

 

Can I place an order over the phone?

Unfortunately, phone orders are not possible through the webshop. However, if you wish to place an order over the phone, you can do so at our stores.

 

I'm having trouble completing my order, what can I do?

If you encounter any issues with your order, simply contact us via email or by phone +43 2559300-1

 

How will I know if the order was successful?

After successfully completing an order, you will receive an order confirmation within a few minutes at the email address you provided during the order or the one associated with your account. This way, you can ensure that the order has been placed.

 

What should I do if I provided the wrong address?

Please contact us immediately via email.

 

Can I make changes or cancel my order after receiving the order confirmation?

Unfortunately, it is generally not possible. In this case, you must contact us via email to discuss the matter.

 

Can I check online which Ludwig Reiter store has the product in stock?

You also have the option to check online which Ludwig Reiter store has your desired item available in the appropriate size. Simply click on "Check Store Availability" on the product page and follow the further steps.

 

What if an item is no longer available online?

If you have an existing customer account, you can set up a notification and you will be contacted by email when the desired product becomes available again.

 

What if my size is no longer available online?

If you have an existing customer account, you can set up a notification and you will be contacted by email when the desired product in your size becomes available again.

 

HOW DOES AN EXCHANGE OR RETURN WORK?

Return by post

We hope your purchased products meet your expectations. If for any reason you are not satisfied with an item, you can return your items within 14 days of receipt without giving reasons. Please note that we can only accept the return of products in their original condition, without any damages or traces of usage. The return shipping costs are to be paid by the buyer. For returns with delivery costs unpaid, the collected transport fare will be deducted from the credit note.

Please add your delivery slip to your returns

Send item(s) to:

Ludwig Reiter Schuhmanufaktur GmbH

Weingartenallee 2

A - 1220 Vienna

Return to Ludwig Reiter store

Please return the online purchased goods within 14 days to one of our Ludwig Reiter stores or exchange them within four weeks against other products. Any warranty claims, whenever they arise, may as well be presented in one of our Ludwig Reiter stores

 

 

Returns outside of the eu?

For returns outside the European Union we kindly ask you to get in contact with us before shipping. E-Mail:  webshop@ludwig-reiter.com

 

 

Can I return or exchange an item purchased online at a Ludwig Reiter store?

Certainly, you can return or exchange items purchased online at any Ludwig Reiter store of your choice. You will need to provide the corresponding invoice for an exchange.

 

What are the costs for returns or exchanges?

For returns or exchanges, you are responsible for any additional shipping costs that may apply.

 

What information should be included in a return?

Please include the delivery note or a copy of the delivery note with your return. This will help us trace the shipment back to you.

 

WHO PAYS FOR THE RETURN SHIPPING COSTS?

For a return or exchange, you are responsible for any additional shipping costs that may apply.

 

 

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

After we receive your returned item, it will be inspected, and the refund process will be initiated. This process may take some time, and we will contact you at the email address you provided upon completion.

 

HOW MANY DAYS DO I HAVE TO RETURN A PRODUCT?

You have 14 days from the receipt of the product to return it. If you are unable to do so within that time frame, please contact us via email in a timely manner.

 

WHERE CAN I GET A RETURN LABEL?

Unfortunately, we do not currently provide return labels. However, if you encounter any issues with the return process, please contact us via email, and we will do our best to assist you.

 

WHERE DO I NEED TO RETURN MY ITEMS?

You can return the items to Ludwig Reiter Schuhmanufaktur GmbH, Weingartenallee 2, A-1220 Vienna, Austria, or to one of our stores.

 

Why can't the soles of flexible sewn shoes be replaced for new soles?

With a flexible sewn shoe the shaft is sewn directly onto the sole (which is not the case with a welted shoe). When the sole of a flexible sewn shoe is separated, it loses its base and collapses. Therefore replacing of a sole on a flexible sewn shoe is not possible. With the welted shoe the shaft and inner sole are joined through a ream making it possible to replace the sole. As always it would be possible to repair the shoes in a makeshift manner. This would not last very long, and alters the characteristics of the shoes. Therefore Ludwig Reiter generally refrains from such repairs, even with sewn welted shoes.

 

HOW DO I CARE FOR AND WHAT CARE PRODUCTS DO I USE FOR MY LUDWIG REITER PRODUCTS?

Ludwig Reiter offers a wide range of its own care products and provides instructions on how to properly care for various products and materials. You can find the recommended care products and care instructions on our website.

 

How long does a repair take?

The time span for repairing shoes is not much shorter than 8 weeks, because the shoes have to be sent from the shop (where the customer drops the shoes off) to the manufacture in Süßenbrunn, where they are checked before anything can happen.

 

Where can I bring my Ludwig Reiter products for repair?

Please bring products that need repair exclusively to a Ludwig Reiter store of your choice. If you choose to have the repair done by another establishment, we cannot guarantee the quality or warranty claims.

 

What does the Ludwig Reiter shoe paste consist of?

It is a mixture of natural Carnauba wax, raw Montan wax, silicone oil, Lanolin, solvent, emulsifier (amine), fat matter (Oilseed). Trials were done over many years to develop the exact formula, therefore the exact recipe of the paste will not be revealed.

 

 

Are handbags and belts made out of the same leather as Ludwig Reiter shoes?

The leather used for shoes has to fulfill different criteria than that used for handbags. Leather that is used for belts has other characteristics again. There are few leather types that can fulfill all requirements. The shade and surface finish are always linked to the material properties. As with fashionable products, that have a shorter use and life-span, the visual appearance has priority, other qualities come second. It is therefore an indication of quality, when - as done at Ludwig Reiter - shoes, bags and belts are all made of different leather types, which never look completely identical, even with the same colouring.

 

Does Ludwig Reiter produce bespoke shoes?

We do not offer bespoke shoes but offer our clients in addition to the existing models so-called "custom-made" shoes. With the international "custom made" way of producing shoes according to the customers criteria, model, leather, sole and last are configured and produced. With the help of a sample-book and colour cards the model and leather is chosen. The correct last, which is the three dimensional form of the shoe, is chosen with the help and expertise of our shop assistants and through trying on various existing shoes available in the Ludwig Reiter shop. We utilise about ten different lasts for men, each available in 2 – 4 widths and 16 different lengths, giving us about 500 different lasts to chose from. The probability of not finding the fitting last is practically impossible except with problematic orthopaedic requirements.

 

Are Ludwig Reiter products hand-made?

Yes, grinder and sewing machines are utilised in the initial production process of the shoe. This production process is the same in a handcraft business, the typical difference of a factory being they have to a great extent different sections responsible for certain shoemaking processes. With this combined degree of specialisation of skilled labour it enables a higher quality and larger variety of products.

 

Who designs the products of Ludwig Reiter?

The most models of Ludwig Reiter are based on classical samples, there are continuously developed. These developments as well as occasional innovations are like with any good design the result of the practical experience of the owner as well as of the producer of the product. " Classic does not flow out of the feather of a designer. Classic is the final product, how it emerges out of a work shop or a factory." Elio Fiorrucci

 

How do I determine the correct size?

On each product page, you will find a link to the "Size Chart." You can use this chart to determine your size. Additionally, you will also find information on "Size and Fit," where we provide details about the fit and sizing options for each product.

 

How long do Ludwig Reiter shoes last?

Generally speaking, the durability of shoes is strongly dependent on their treatment and care. Additionally, it depends on their styling. For instance, Goodyear-welted shoes last significantly longer than glued or flexible-sewn shoes. Resoling your shoes can enhance the durability of them. In spite of good treatment and care, the upper leather and the inner lining ware out. You can estimate the durability of your shoe to be around 3.000 hours. You should then grant your long-worn shoe a worthy end, and subsequently get yourself a new pair of Ludwig Reiter shoes!
Without appropriate care (see "Shoe Care") it is possible that shoes wear off significantly faster. For personal expert advice, our colleagues in our stores are happy to assist you.

 

Where is the business of Ludwig Reiter located and who does it belong to?

Since 1885, the business of Ludwig Reiter is located in Vienna. The production plant is located in Süßenbrunn since Spring 2011. Additionally, there are branches and stores located in Austria, Germany and Switzerland. 100% of the company is owned by the Reiter Family.